Like our data centers, our colocation support staff are credentialed to leading industry standards, including CompTIA A+, CNet Certified Data Center Technician (CDCT) and other certifications. Backed by these skills, they provide comprehensive “Smart Hands” services to support your remote operations around the clock.

Typical Smart Hands Tasks: 

  • Escorted access for vendors and consultants
  • Logistics support, shipping, receiving and package labeling
  • Equipment staging facilities
  • Racking and stacking  equipment
  • Power-cycling and soft-booting servers
  • Checking and securing cabling and connections
  • Tape Rotation

The Recovery Point Client Portal complements our Smart Hands services with a broad range of online account management services:

 Selected Portal Features:

  • Ticketing and issue tracking
  • Secure FTP Services
  • Power and network provisioning
  • Updated rack elevations of your equipment
  • Test planning and documentation support
  • Authorization List management
  • Custom document libraries

Please call us for a demonstration of the Client Portal.