Voice Provisioning
Recovery Point provides full technical support for all voice recovery
services at all facilities, including platform, network and voice
specialists certified in the operation of our installed Alcatel-Lucent
Omni PCX systems.
- Alcatel-Lucent Omni PCX Enterprise Hybrid Digital/IP PBX
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Redundant call processors networked across multiple sites
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Call center support with full ACD functionality
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Voice Recording capabilities
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IVR support capabilities
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Remote and local access voice-mail
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Wireless units available for customer tests
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- Alcatel-Lucent VOIP 24-button full duplex sets with digital display
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One-to-One call center trunking
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Typical Voice Circuit Provisioning
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Diverse exchange carriers
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Diverse building entrances and diverse central offices
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One-to-one trunking or better
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Virtual Voice Recovery

Overview of Alcatel-Lucent Mobile IP Desktop SoftPhone
The Alcatel-Lucent IP Desktop SoftPhone is a Windows application that
emulates a physical Alcatel-Lucent IPTouch phone on a desktop PC. The
IP SoftPhone includes all of the features of a desktop IP Touch phone,
including the ability to login as a call center agent. The IP SoftPhone
application makes use of a PC headset, or microphone and speakers for
audio. Remote access is provided by a secure VPN connection via SSL
client. Each SoftPhone is assigned a virtual phone extension which is
specified during the client install.