Frequently Asked Questions

1. Who is Recovery Point Systems, Inc.?
2. What is an “Integrated Disaster Recovery Site” and why is Recovery Point unique?
3. How many people can Recovery Point support?
4. What range of technology does Recovery Point support?
5. Does Recovery Point provide electronic vaulting services?
6. How quickly can we begin our recovery?
7. Does Recovery Point provide technical support?
8. Our organization has both mainframe and Client server recovery needs. Can we integrate Recovery Point’s services with a mainframe provider?
9. What is Recovery Point’s service area?
10. What do Recovery Point’s services cost?
11. Are Recovery Point’s services available under GSA Schedule?
12. Are Recovery Point’s services available to agencies requiring security clearances?
13. If a region-wide disaster results in multiple declarations by Recovery Point clients, how is access to the facility determined?
14. What are remote recovery services?
15. Does Recovery Point offer Quick Ship technology replacement programs?
16. Does Recovery Point offer mobile recovery services?

Who is Recovery Point Systems, Inc.?

Recovery Point Systems, Inc is an independent Delaware corporation formed in 1999 by Federal Corporation, Inc., the Baltimore Washington region’s leading provider of off-site data storage services since 1982. Recovery Point was created to facilitate a single source disaster recovery solution to integrate the functions traditionally provided by many different vendors.

What is an “Integrated Disaster Recovery Site” and why is Recovery Point unique?

An Integrated Disaster Recovery Site (“IDRS”) is unique because it provides all of the prerequisites for a successful recovery in a single, secure location. The critical tools provided are redundant, high availability voice services, replacement computing technology with associated technical support, fully equipped office resources for displaced personnel, back-up data storage in both electronic and tape-based formats, high-speed network facilities for WAN/LAN and Internet services and a secure data center environment.

The purpose of an IDRS is to integrate the disciplines traditionally required from assorted vendors in different locations. The goal of this integration is to eliminate the risks assocatied with vendor management, traffic, weather, and other unforeseen obstacles during a crisis. The result is an efficient, single-source solution.

How many people can Recovery Point support?

Recovery Point operates multiple facilities able to support up to 1,000 workarea recovery positions and 50,000 square feet of secure hotsite recovery and hosting space. RPS also offers tertiary work area and data storage services through an affiliate in Bethlehem PA.

What range of technology does Recovery Point support?

Recovery Point directly supports Intel and Unix based technology including Windows 98/NT/2000/XP, Linux, HPUX, Sun Solaris, and AIX operating systems. Data storage capabilities include RAID arrays, NAS and SAN. An array of mid-range systems, including AS400 technology, is also available via subcontracted mobile data centers. Networking capabilities include LAN and VLAN via a combination of CAT-5E and fiber optic cabling within the end-user hotsite and the data center and multiple OC3 trunks for the Internet and WAN. ISDN dialup is provided via Cisco AS/5300’s.

Voice support is via a fully featured Fujitsu 9600ES switch with ACD, call routing, voice mail, and VOIP capabilities. Customers' tailored configurations for server, workstation and voice routing are stored for rapid deployment for test and disaster events.

Does Recovery Point provide electronic vaulting services?

Yes. Electronic data vaulting is provided via mirroring of selected customer data files to electronic media in the Recovery Point facility or First Federal's secure vaults.

How quickly can we begin our recovery?

Recovery Point offers fully staffed facilities. Depending upon the program selected, recovery services can be made available within minutes or days of a disaster declaration. For example, using available options for mirrored voice and data systems, full recovery of complex environments can be accomplished in less time than it takes the typical user to drive to the recovery site. Alternatively, organizations with less immediate requirements and significant budget constraints can acquire economical services available within 1-3 days of a disaster declaration.

Does Recovery Point provide technical support?

Recovery Point provides an assigned Account Manager to each customer to coordinate all configuration management, pre-test planning, test coordination, and disaster events. The Account Manager is the primary interface for all technical and non-technical communications between Recovery Point and its clients.

In addition, Recovery Point provides in-depth technical support for all supported platforms and for LAN/WAN equipment and networks. Our technical staff is available for configuration planning as well as support of all customer recovery center, data center, and server mirroring issues.

Our organization has both mainframe and Client server recovery needs. Can we integrate Recovery Point’s services with a mainframe provider?

Yes. Recovery Point's services can be integrated with other disaster recovery service providers . In addition, Recovery Point provides mainframe services.

What is Recovery Point’s service area?

While Recovery Point does not limit its service area, end user resources for displaced personnel are generally considered most effective within about a 2-hour driving distance. Remote voice and data services are national in scope, as are disaster recovery solutions for Web and server hosting requirements.

What do Recovery Point’s services cost?

Comprehensive end-user contracts for a minimum of 25 persons and typical technology begin at approximately $20,000 per year. Turnkey mirrored server solutions begin at approximately $775.00 per month for a 36-month contract. Disaster recovery solutions for Web applications and corporate servers begin at approximately $350.00 per month for customer owned equipment.

Are Recovery Point’s services available under GSA Schedule?

Recovery Point services are available under the GSA Schedule #GS35F0210R.

Are Recovery Point’s services available to agencies requiring security clearances?

Yes.

If a region-wide disaster results in multiple declarations by Recovery Point clients, how is access to the facility determined?

Recovery Point operates shared risk facilities in which all subscribers have equal access rights. In the event that demands for service caused by multiple customer declarations exceed available physical resources, all services are shared among subscribers under the direction of Recovery Point. Subscribers that are unable to obtain access to the facilities at the time of their choosing can utilize remote recovery services.

What are remote recovery services?

Remote recovery services are disaster recovery solutions delivered to physical locations other than workspaces located in Recovery Point’s end-user hot-site. They can be in addition to or in lieu of workspace based services. For example, in the event of over subscription due to a regional disaster, personnel that cannot be accommodated within the hot-site can share the same voice systems and data recovery services as their counterparts in the hot-site via pre-configured, remote electronic access from home or alternate office facilities. Remote recovery services are also attractive for subscribers who need high availability disaster recovery services but are not located within a reasonable driving distance of fixed facilities.

Does Recovery Point offer Quick Ship technology replacement programs?

Yes. Recovery Point offers an extensive array of Quick Ship technology replacement programs that can provide replacement technology assets anywhere in the continental United States on 24, 48 or 72 hours notice.

Does Recovery Point offer mobile recovery services?

Yes. Recovery Point offers a full range of mobile and modular recovery services that can be delivered anywhere in the continental United States.