Who is Recovery Point?
Recovery Point Systems, Inc. (“Recovery Point”) was founded in 1999 by First Federal Corporation (est. 1982), a leading off-site data storage provider, to address two conflicting trends in the disaster recovery industry.
The first trend was an evolving demand for comprehensive disaster recovery solutions that would minimize risk and accelerate the recovery of all aspects of a customer’s business and technology operations. The second was fragmentation of the vendors required to deliver this enhanced level of service.
Recovery Point was launched to deploy an all-inclusive service delivery model for disaster recovery, and give customers a comprehensive solution that the traditional component service providers were unable to provide.
What are Integrated Business Continuity Solutions?
Integrated Business Continuity Solutions are a family of complementary services focused on protection of data, IT disaster recovery and continuity of business operations provided by a single provider, at all-inclusive locations. These services can be delivered individually or packaged in any combination, enabling smooth and rapid recovery in the event of an unplanned disruption of operations.
Why is Recovery Point unique?
Recovery Point pioneered the Integrated Disaster Recovery Supplier business model by combining Hot Site, Cold Site and Work-Area recovery, Off-Site Data Storage and Transportation, Electronic Data Vaulting and Hosting under a single contract and delivering all of these services together at secure, purpose-built facilities provisioned with carrier-class network resources. Our Integrated Disaster Recovery Sites are unique in that they offer all of the services traditionally required from assorted vendors in different locations. This approach mitigates the risks associated with vendor management, traffic, weather and other unforeseen obstacles during a crisis. The result is an efficient, single-source solution.
What is the focus of your business?
Recovery Point provides competitively priced, fully integrated business continuity solutions to public and private sector customers of all sizes, nationwide. Building on more than 25 years of experience in the data protection industry, we bring integrity, personal service and contract and solution flexibility to all areas of our portfolio. To realize this vision we designed our unique solutions and facilities with three objectives in mind:
One Vendor, One Execution
Recovery Point eliminates vendor fragmentation, reduces risk and improves recovery times for customers by integrating all services required to survive a catastrophic event into an all-inclusive suite of solutions.
World-Class Facilities and Technology
Recovery Point sets the national standard for service availability with a network of fully provisioned secure sites which meet the highest independently established benchmarks for physical security and infrastructure resilience.
Customer Success
Recovery Point provides the outstanding technical support teams, test time availability and contract flexibility necessary to assure the success of every customer’s business continuity program. We set the standard for unwavering commitment to customer success in our indusry.
Do you have a simple set of definitions for your service areas?
Hot Site:
Secure data center facilities with redundant electrical, mechanical and network infrastructure containing an array of shared, vendor provided information technology assets (servers, disk, tape, printers, etc.). Customers subscribe on a monthly basis to Hot Site recovery technology configurations which mimic their production environments and periodically test them by simulating disaster events. In the event of an actual disaster, Customers occupy the Hot Site and utilize their technology configuration to reconstitute their operations for up to six weeks.
Cold Site:
Secure data center facilities with redundant electrical, mechanical and network infrastructure used to support Customers after a six-week Hot Site occupancy period has expired. The Cold Site is populated with the Customer’s specific recovery technology configurations during the six-week Hot Site occupancy period, after which the customer may transition its operations to the Cold Site for up to one year.
Work Area – Continuity of Operations (COOP):
Fully provisioned end user workspaces and private offices collocated with Hot Site facilities which are provided on a shared-risk basis and are available for 24 X 7 occupancy on a moment’s notice. Individual workspaces are equipped with a PC or virtual desktop, VOIP phone with ACD, desk and chair. Work Area facilities incorporate meeting and conference facilities, integrated data center space that can be populated with customer-specific IT equipment, and amenities such as secure parking, kitchens, sleeping quarters and lounge areas.
Off-Site Tape Storage and Transportation:
Secure, climate controlled magnetic media vaults and associated delivery services utilized to protect customer data backup media. Trained librarians administer tape slotting and cataloguing processes and support customers with on-line inventory and media reconciliation services. Trained couriers in unmarked, climate-controlled trucks retrieve current media from and return expired media to customer locations. Courier services are provided 24 X 7 X 365 for emergency return of media to customer locations and also to Hot Site facilities for testing and actual disaster events.
Electronic Data Vaulting:
The electronic transmission of backup data to redundant disk-based storage systems at one or more secure, remote locations as opposed to the physical shipment of backup tapes directly to an off-site tape vault. For additional security, the redundant, disk-based storage systems are backed up to durable media such as tape, at one or more additional remote locations. Restoration of data can be accomplished by downloading it directly from a secondary site or requesting delivery of physical backup media. Common forms of electronic data vaulting include virtual tape libraries, SAN-to-SAN data replication, disk mirroring and backup of specified data to remote, vendor supplied storage systems.
Managed Hosting (sometimes referred to as Managed Continuity):
Secure data center facilities provisioned with redundant, electrical, mechanical and network infrastructure in which customers locate their own equipment for production or disaster recovery purposes. Redundant, diverse paths to multiple Tier 1 network providers, scalable power and cooling resources and on-site support services are provided. Hosting facilities are used to support the most mission critical applications and typically offer SAS70 Level II compliance audits, high-availability Service Level Agreements assuring 99.99% continuous availability or higher and design compliance with Uptime Institute Tier Level or other generally accepted industry standards.
How extensive are your facilities?
Recovery Point operates multiple facilities able to support up to 1,000 Work Area recovery positions. We have over 150,000 square feet of secure Hot Site, Cold Site recovery and Hosting resources. Our carrier neutral network provide efficient and cost-effective coverage from anywhere in the country. Recovery Point also offers tertiary Work Area and data storage services through an affiliate in Bethlehem, PA.
What range of technology does Recovery Point support?
Recovery Point supports a diverse array of current hardware, from multiple IBM Enterprise class mainframes to mid-range systems like pSeries, Wintel and virtually everything in between. A comprehensive inventory of high-end storage systems is available on demand, as are nearly all current peripherals from stand-alone tape systems to multiple automated tape libraries supporting LTO-2, 3 & 4, STK 9840, IBM 3590/3592 and many other technologies.
Does Recovery Point provide electronic vaulting services?
Yes. Electronic data vaulting is provided via mirroring of selected customer data files to electronic media in Recovery Point facilities and then on to a second site where the data is copied to tape and stored in our off-site, magnetic-media-only data storage vaults. The technology used to replicate data varies depending on individual clients requirements.
How fast can recovery begin after a disaster?
Recovery Point offers fully staffed facilities. Depending upon the program selected, recovery services can be made available within minutes of a disaster declaration. For example, using available options for mirrored voice and data systems, full recovery of complex environments can be accomplished in less time than it takes the typical user to drive to the recovery site. Alternatively, organizations with less immediate requirements and significant budget constraints can acquire economical services available within 1-3 days of a disaster declaration.
Does Recovery Point provide technical support?
Yes, Recovery Point provides in-depth technical support for all supported platforms and for LAN/WAN equipment and networks. Our technical staff is available for configuration planning and to support the most rigorous testing programs. Recovery Point is organized to minimize unnecessary layers of bureaucracy often found at larger vendors which enhances the prospects for customer success. We provide close, personal support to all customers and ready access to our top-level management team of seasoned industry veterans, who have on average over 20 years experience in a variety of DR disciplines. Our ratio of full-time technical support to customers is the best in the industry and we are staffed and provisioned to provide generous and convenient testing schedules.
Recovery Point provides an assigned Account Manager to each customer to coordinate all configuration management, pre-test planning, test coordination and disaster events. The Account Manager is the primary interface for all technical and non-technical communications between Recovery Point and its clients.
What is Recovery Point’s geographic service area?
Recovery Point provides Hot Site, Electronic Data Vaulting and Hosting services coverage on a national basis as well as facility-based Work Area recovery services in the Mid-Atlantic and Chicago areas. Remote voice and data services are national in scope.
Our organization has both mainframe and client server recovery needs. Can we integrate Recovery Point’s services with a mainframe provider?
Recovery Point provides multiple IBM Enterprise class mainframe platforms. However, we are happy to integrate our services with other disaster recovery service providers to help meet a client's specific requirements.
Are Recovery Point’s services available under GSA Schedule?
Recovery Point's services are available under the GSA Schedule #s GS35F0210R and 3625F0030P.
Are Recovery Point’s services available to agencies requiring security clearances?
What are remote recovery services?
Remote recovery services are disaster recovery solutions delivered to physical locations other than workspaces located at a recovery facility. They can be in addition to or in lieu of facility-based services. For example, remote users can share the same voice systems and application access as their counterparts using facility-based Work-area positions via pre-configured, remote electronic access from home or alternate office facilities. Remote recovery services are also attractive for subscribers who need high-availability disaster recovery services but are not located within a reasonable driving distance of a "bricks and mortar" recovery facility.
Does Recovery Point offer Quick Ship technology replacement programs?
Yes. Recovery Point offers an extensive array of Quick Ship technology replacement programs and can provide delivery anywhere in the continental United States on 24, 48 or 72 hours notice.
Does Recovery Point offer mobile recovery services?
Yes. Recovery Point offers a full range of mobile and modular recovery services that can be delivered anywhere in the continental United States. Recovery Point has external docking capabilities at all of its locations.