Recovery Point’s hosting offerings are based on an unwavering commitment to providing highly responsive, customer-focused processes. We are committed to delivering flexible, scalable services so you can concentrate on your own business. Our engagement with you begins long before any equipment arrives. Recovery Point’s highly experienced facility, technical and account management staff will guide you through the on-boarding process, from start to finish. Detailed project planning and transition services are provided to assure a smooth move-in experience and mitigate risk.
• Coordinate initial planning and graphical design of rack or suite layouts
• Coordinate power and cooling requirement, current and future
• Coordinate network provisioning, cabling and cross connects
• Provide and install required racks (47”U”) and dual PDUs
• Establish security authorization lists and procedures
• Coordinate equipment deliveries and deployment timelines
• Provide Welcome package with facility policies and emergency procedures
• Provide training for account management functions of the Client Portal
• Provide contact information for direct access to Recovery Point staff 24 X 7 X 365
• Perform post move-in review and remediation of any issues noted.
After deployment, Recovery Point provides a full set of on-site support services to assist clients with day-to-day requirements. Typical examples follow and customized service agreements are available upon request.
• Equipment Handling and Maintenance
• Coordinate and install power and network requirements for new provisioning
• Provision appropriate power and cabling
• Track incoming and outgoing equipment shipments
• Receive, unpack and rack equipment
• Relay equipment status
• Dispose of packing materials
• Install cabling within racks per client provided instructions and diagrams
• Modify cables per client provided instructions and diagrams
• Inventory equipment as requested and document results
• Label equipment and cable connections per client provided instructions and diagrams
• Install asset tags per client direction, when necessary
• De-install, pack and ship equipment as directed by client
Smart Hands Services
• Provide remote network access to equipment as it comes on line
• Provide security escort for hardware vendors
• Provide tape handling, shipping and receiving services
• Provide typical “Hands & Feet” services:
• Pushing a button or toggling a switch to power cycle equipment
• Providing visual verification (remote eyes) to assist customer’s remote troubleshooting efforts.
• Plug in a customer-owned console port for remote management by customer
• Type client commands
• Swapping of pre-labeled, pre-ejected, removable media
• Installing customer provided software (default configs) using customer scripts
• Executing other customer-provided instructions