Solutions

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Service Delivery

Recovery Point offers scheduled rotation of media during normal business hours, as well as two-hour emergency delivery services, 24 hours per day, 365 days per year.
 
Equipment and Couriers
Secure transportation of client media is performed by bonded First Federal couriers in specially equipped, unmarked vehicles. Trucks are outfitted with insulation on walls, floors, and ceilings providing temperature stabilization, and heavy-duty heating and air-conditioning systems that maintain climate control. Larger vehicles have secondary heating and air conditioning units in the cargo areas.  Cellular telephones with voice mail allow us to communicate minor route changes without recalling a vehicle, and heavy-duty lift gate equipment on larger vehicles can accommodate offsite tape transport carts.

Couriers receive extensive training in security procedures. One of the highest priority procedures is verification of client ID badges at every pick-up and delivery. All client personnel participating in the off-site storage program are issued tamper resistant, photo ID badges encrypted with a security classification code that allows our couriers to authenticate the authority of a client’s employees to accept or disburse media.

Media Inventory Tracking and Chain of Custody
Recovery Point clients enjoy a paperless vendor interface with the complimentary Client Media System (CMS), a comprehensive media inventory and bar-code scanning system that eliminates paper transmittal forms and simplifies inventory management and event tracking. CMS includes training, on-line and live help services, bar code labels and scanning equipment. CMS works well with both slotted and containerized programs and supports a number of client–friendly features, such as on-line bar code label ordering, automatic media return scheduling, templates for repetitive transactions and notes tracking for media shipments.

CMS also maintains a chain-of-custody audit trail for all media leaving or entering our facilities. Bar-code scanning technology is used throughout the media retrieval, re-filing and delivery processes to maximize data security and integrity. A detailed audit trail of each delivery is displayed in the month-end delivery report that accompanies your monthly invoice.




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